Service Advisor

Service Advisor

Are you a high-performing Service Advisor interested in making a move?

If you are ready to deliver exceptional service, maximize your earning potential, and grow your career within a values-driven organization, then we want to meet with you! At Nissan of Eugene, a proud member of the Lithia & Driveway family, we're looking for a customer-focused, driven, and dynamic Service Advisor ready to take their career to the next level. If you thrive in a fast-paced, high-volume environment and are passionate about delivering exceptional guest experiences, we want to hear from you.

At the heart of everything we do are our core values:

• Earn Customers for Life – We build trust and relationships that last.
• Take Personal Ownership – We do what's right, take action, and own the outcome.
• Improve Constantly – We're always innovating, growing, and getting better.
• Have Fun – We celebrate our wins and enjoy the journey together.

What We're Looking For:

• Experience in an automotive advising role, preferably with the Nissan brand in a dealership setting. A passion for automobiles and the Nissan brand is a must to be successful in this position.
• Must be able to proactively engage with customers, building strong relationships to understand their needs and deliver tailored solutions.
• Understanding of automotive repair and maintenance, particularly with Nissan vehicles. While not necessarily needing to be an expert mechanic, having the ability to grasp common issues and solutions is important.
• Ability to identify and create upselling opportunities by understanding customer needs and recommending relevant parts and services.
• Provide excellent communication and customer service skills by delivering excellent customer service, ensuring high levels of customer satisfaction and retention
• Eager to meet and exceed sales targets, particularly in upselling and increasing the average order value.
• Ability to provide feedback and insights to the management team to improve sales strategies and customer experience
• Computer savvy with the ability to use inventory management systems. CDK experience is a plus!

Responsibilities:

• As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

• Prefer 2 years of experience as a service advisor
• Communication skills – communicates effectively with others.
• Automotive aptitude and knowledge are preferred
• Time management – managing one's own time and time of others.
• Typing – ability to type efficiently in order to enter repair orders.
• Basic computer & cost calculation skills.
• Acceptable driving record and a valid driver's license in your state of residence.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.