Service Advisor

Service Advisor

Pay: $5k - $12k monthly based on performance and experience

We're more than just a leading automotive dealership; we're a community dedicated to creating an environment where every team member can thrive. We understand that the heart of our success lies in our people, which is why we're seeking a Service Advisor who is passionate about providing exceptional customer service, eager for personal growth, and values a quality work-life balance. If you're looking for a workplace that champions professional development and offers a supportive, friendly atmosphere, your search ends here.

Why Join Us?

• Competitive Compensation: We offer a competitive salary package that reflects your valuable contribution to our team.
• Focus on Personal Growth: With access to professional development opportunities and ongoing training, we're committed to helping you grow both personally and professionally.
• Quality of Life: We believe in maintaining a healthy work-life balance, providing a positive work environment that respects your time and personal life.
• Team-Oriented Culture: Join a workplace where teamwork, respect, and communication are the foundation of our success.

Responsibilities:

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or sales, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with computer systems and software used in automotive service management.

We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off: Individual Sales, Individual Gross Profit & Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. The Monthly Estimated Earnings Range is $5,000.00-$12,000.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.