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Service Admin
Manage warranty claim documentation and ensure compliance with manufacturer policies
Sterling, Virginia, United States
Entry Level
1 week ago
Lithia
An automotive retailer offering new and used vehicles, financing, service, and parts through an online platform and physical dealerships.
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Now Hiring: Service Admin/Booker
Responsibilities:
- Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
- Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.
- Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
- Check each repair order against the vehicles' service history to avoid processing duplicate claims or submitting claims for shop comebacks.
- Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
- Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and/or technical staff.
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
About Lithia
An automotive retailer offering new and used vehicles, financing, service, and parts through an online platform and physical dealerships.