Service Acquisition Specialist (sales)

Service Lane Sales Representative

Are you ready to turn routine service visits into high-impact sales opportunities? Suburban Toyota of Farmington Hills is looking for a Service Lane Sales Rep to join our team and help grow our used car inventory through strategic customer engagement.

What is a Service Lane Sales Rep? This role is all about connecting with customers during their service appointments. You'll be the friendly face who helps them explore upgrade options, trade-in opportunities, or even transition into a new or used vehicle—all while they're already at the dealership.

What You'll Do:

• Interact with 100+ vehicles monthly in the service lane to identify acquisition opportunities.
• Build rapport with service customers and present tailored upgrade or trade-in offers.
• Conduct on-the-spot appraisals and collaborate with the Used Car Manager to source high-demand inventory.
• Help increase the dealership's used car stock by identifying vehicles that match buyer trends.
• Deliver a seamless and positive customer experience that builds trust and drives results.

What We're Looking For:

• Strong interpersonal skills and a customer-first mindset.
• Experience in automotive sales or service is a plus.
• Ability to work closely with service advisors and the used car team.
• Motivated, goal-oriented, and excited to grow within a high-volume dealership.

Why Join Suburban Toyota?

• High-traffic service lane = consistent customer engagement.
• Direct impact on inventory and dealership performance.
• Supportive team environment with training and growth opportunities.
• Be part of a respected brand with a strong local presence.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.