Sales BDC Administator

Bell Road Toyota

Bell Road Toyota is a proud member of the Fortune 150 Lithia & Driveway family of dealerships—and we're growing fast! As the industry leader in automotive retail, we offer endless opportunities to accelerate your career while working in a fast-paced, customer-focused environment.

Sales Business Development Center (BDC) Administrator

Pay: $15.15/hourly plus bonus

Schedule: Full-time

We are currently seeking a Sales Business Development Center (BDC) Administrator to support our sales department by managing customer relationships, increasing appointment show rates, enhancing customer satisfaction, and driving long-term customer retention.

The Sales BDC Administrator is responsible for developing, processing, managing, tracking, and following up with customers to support the dealership's sales department. This role plays a critical part in creating a positive customer experience while supporting dealership growth and retention goals.

• Develop, process, manage, track, and follow up with all customer leads related to sales
• Gather and maintain accurate customer information to build a database for ongoing follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, dealership promotions, and manufacturer events
• Utilize phone and computer skills within the Internet Department to increase appointments, sales, and customer retention
• Schedule quality appointments from inbound calls, previous customers, referrals, sold and unsold floor traffic, and other lead sources
• Maintain professional, timely, and consistent communication with customers

Qualifications:

• Ability to present information clearly and professionally
• Strong time-management and organizational skills
• Efficient typing skills
• Basic computer proficiency and phone skills
• Ability to work independently and as part of a team in a fast-paced environment

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.