Experienced Service Advisor

BMW of Monterey

Monterey BMW is seeking an experienced, customer-focused Service Advisor to join our high-performing service team. If you thrive in a fast-paced automotive environment, enjoy building lasting client relationships, and are passionate about delivering premium customer experiences, we'd love to meet you.

What You'll Do

• Greet customers promptly and professionally
• Listen carefully to customer concerns and accurately document vehicle needs
• Recommend maintenance and repair services based on manufacturer guidelines
• Communicate repair timelines, estimates, and updates clearly
• Coordinate with technicians to ensure efficient workflow
• Deliver exceptional customer service from check-in through vehicle delivery
• Maintain accurate records and follow dealership processes
• Help drive customer retention and CSI performance

What We're Looking For

• Previous experience as an Automotive Service Advisor required
• BMW or luxury brand experience preferred
• Strong communication and customer service skills
• Ability to multitask in a busy service environment
• Proficiency with dealership management systems and repair order processes
• Professional appearance and positive attitude
• Valid driver's license with clean driving record

We offer the best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commissions off individual sales, individual gross profit, and bonuses based on individual manufacturer approvability, customer pay per labor per RO, and flat rate hours.

The annual estimated earnings range is $64,500.00-$161,800.00. Actual pay offered may vary depending on experience, skills, job-related knowledge, and location.