Automotive Service Manager

Service Manager

New opportunity for a hands-on Service Manager who can lead our service team to achieve targeted goals while providing an exceptional customer experience.

If you are an Automotive Service professional that has the drive to lead, perform, and excel… Join us!

Lithia & Driveway is the largest publicly traded automotive retail company with over 300 dealerships across the U.S., our Mission of Growth Powered by People creates an exciting career path for high-performing individuals looking to be part of a fantastic team of Leaders!

Responsibilities

• Service Staff Recruiting, Training and Development
• Staff Department to optimize customer opportunities and productivity.
• Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
• Customer engagement
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner
• Inspect repair orders daily for legibility, accuracy and legality
• Ensure that all manufacturer policies and procedures are followed
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts
• Read, understand and take action on MIS to generate maximum revenue and control expenses
• Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees
• Administrative Functions
• Hold daily and monthly staff meetings as required covering key information.
• Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates
• Complete service department reporting and month-end procedures on time

Qualifications

• 2-3 years proven track record of success in Service within a new car automotive dealership.
• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and verbal
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – ability to prioritize workload and manage one's own time
• Possess ability to meet and exceed automotive industry standards in service, sales and operations
• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay
• Opportunities for Career advancement
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability & Paid Life Insurance
• 401(k) Retirement Plan & Employee Stock Purchase Plan
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.