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Sr. Operations Manager, Launch - Remote Eligible
Own the execution of client onboarding processes from project initiation to launch.
Remote
Senior
2 months ago
✨ About The Role
- The Sr. Operations Manager will focus on Revenue-Cycle Management and work across various teams including Product, Engineering, Operations, Sales, and Account Management.
- This role involves end-to-end ownership of client onboarding processes, ensuring efficient execution from project initiation to launch.
- The candidate will engage in cross-functional collaboration to provide an exceptional customer experience.
- Responsibilities include designing and implementing scalable systems and processes to facilitate efficiency.
- The role requires overseeing the project management process and driving operational metrics such as process throughput and defect rate.
- The position demands a proactive approach to solving emerging business problems and continuous improvement of key metrics.
- The role requires 40-50% travel to meet client needs and support onboarding efforts.
âš¡ Requirements
- The ideal candidate will have 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- Proficiency in SQL and Excel is essential, along with a robust analytical background.
- Strong project management skills are necessary, with a proven track record of deploying multiple projects in a fast-paced environment.
- The candidate should be energized by interacting with customers and committed to delivering a great customer experience.
- A relentless pursuit of truth and understanding customer requests is crucial for success in this role.
- The ability to work autonomously and prioritize effectively in a chaotic environment is important.
- A demonstrated drive, intellectual curiosity, and attention to detail will be key attributes for the successful candidate.
About Commure
Replaces paper patient lists for doctors.