Senior Operations Manager, Air Data Migrations

Senior Operations Manager, Air Data Migrations

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we're only just getting started: Healthcare's watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

As our Senior Operations Manager, Air Data Migrations, you will own the end-to-end process of migrating customer data from legacy EMRs into Athelas Air. You'll blend deep technical know-how with strong program management and customer-facing skills, ensuring data integrity, timely delivery, and a world-class onboarding experience.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

1. Lead Migration Strategy & Planning

   • Assess customer's existing EMR data model, reporting schemas, and integration capabilities
   • Define scope, timelines, resourcing, and risk mitigation plans

2. Data Mapping & Transformation

   • Collaborate with engineering and product to develop data mapping specifications (e.g., HL7 → FHIR, flat-file to JSON)
   • Oversee extraction, transformation, and loading (ETL) processes using SQL and ETL tools (e.g., Talend, SSIS)

3. Project & Stakeholder Management

   • Serve as primary point of contact for customers' technical and operational teams
   • Drive cross-functional alignment with Professional Services, Support, and Product
   • Track milestones, deliverables, and issue resolution in project management tools (e.g., JIRA, Asana)

4. Quality Assurance & Validation

   • Design and enforce data validation protocols and reconciliation reports
   • Conduct test migrations, sampling, and post-go-live audits to confirm data accuracy

5. Process Documentation & Continuous Improvement

   • Develop and maintain playbooks, checklists, and standard operating procedures
   • Identify recurring challenges and implement process improvements to streamline future migrations

6. Training & Enablement

   • Train internal teams and customer admins on migration best practices, tools, and troubleshooting techniques
   • Share lessons learned and contribute to internal knowledge bases

7. Offshore QA Team Training & Management

   • Develop and deliver training programs for offshore QA teams to validate data migrations and ensure data integrity
   • Manage offshore QA workflows, set performance metrics, and ensure adherence to QA protocols
   • Coordinate across time zones, facilitate clear communication, and escalate issues promptly
   • Monitor QA deliverables, provide coaching, and drive continuous improvement in QA processes

What You Have

• Experience:

  • 3+ years in operations management, technical program management, and/or implementation leadership roles
  • Experience managing EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus

• Technical Skills:

  • Proficiency in SQL
  • Experience with Python and popular data frameworks (e.g., Pandas, NumPy) and OCR frameworks (e.g., Tesseract, AWS Textract)

Why You'll Love Working at Commure + Athelas

• Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations), medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.