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Senior Operations Manager, Accounts (east) - Remote Eligible
Own execution and outcomes for major accounts generating $1.2 - $1.5M in revenue.
Remote
Senior
1 month ago
Commure
Commure is a healthcare technology company focused on improving clinical workflows and interoperability.
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✨ About The Role
- The Senior Account Operations Manager will focus on Revenue-Cycle Management and work across the organization to define critical business processes.
- This role involves end-to-end ownership of operational execution and client onboarding processes.
- The position requires driving client growth through operational optimization and new growth initiatives.
- The manager will engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, and Sales teams.
- They will be responsible for developing and standardizing internal processes, reporting, training, and documentation as the customer base scales.
- The role includes acting as the primary point of contact for complex accounts, managing relationships to ensure satisfaction and retention.
- The position may require 10-20% travel to meet client needs and support business objectives.
âš¡ Requirements
- The ideal candidate will have 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- They should have experience leading others in client-facing roles and be energized by interacting with customers.
- A strong comfort with data is essential, along with proficiency in SQL and Excel.
- The candidate should possess expertise in project management, demonstrating the ability to deploy multiple projects in a fast-paced environment.
- They must be a truth seeker, relentlessly searching for understanding and clarity in customer requests.
- The successful individual will be humbly confident, capable of leading client meetings and discussing challenging topics with assurance.
- Comfort in chaotic environments is crucial, as is the ability to prioritize effectively and identify blockers.
- A demonstrated drive, intellectual curiosity, and attention to detail are key traits for success in this role.
About Commure
Commure is a healthcare technology company focused on improving clinical workflows and interoperability.