✨ About The Role
- The Operations Manager will focus on Revenue-Cycle Management and work across the organization to define critical business processes.
- The role involves end-to-end ownership of client onboarding, ensuring efficient execution from project initiation to launch.
- The candidate will engage in cross-functional collaboration with key internal stakeholders to provide an exceptional customer experience.
- Responsibilities include designing and implementing systems and processes that facilitate scalability and efficiency.
- The Operations Manager will oversee the entire project management process, ensuring timely onboarding and continuous improvement of key metrics.
- The position requires driving operational metrics such as process throughput and defect rate.
- The role involves understanding the business thoroughly to proactively solve emerging problems.
- The position may require 40-50% travel.
âš¡ Requirements
- The ideal candidate has experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- Proficiency in SQL and Excel is essential, with a strong analytical background being a significant advantage.
- A successful candidate will have expertise in project management, demonstrating the ability to deploy multiple projects in a fast-paced environment.
- The role requires someone who is energized by interacting with customers and is committed to delivering a great customer experience.
- The candidate should possess a relentless drive for truth-seeking, always asking questions to understand customer requests thoroughly.
- Comfort in chaotic environments is crucial, as the role involves prioritizing tasks and identifying blockers effectively.
- A demonstrated record of success, intellectual curiosity, and attention to detail are key traits for this position.
- Experience working cross-functionally with sales, operations, and engineering teams is important to address client needs and support company objectives.