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Operations Manager, Accounts
Own execution of client onboarding processes to enhance operational efficiency and satisfaction.
Remote
Mid-Level
2 months ago
✨ About The Role
- The Operations Manager will focus on Revenue-Cycle Management and will work across the organization to define critical business processes.
- This role involves end-to-end ownership of ensuring efficient execution and a seamless client onboarding process.
- The candidate will drive client growth through operational optimization and new growth initiatives.
- They will be responsible for developing and standardizing internal processes, reporting, training, and documentation as the customer base scales.
- The Operations Manager will engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, and Account Management teams.
- The role requires the ability to break down complex business problems and own execution and outcomes.
- The candidate will act as the primary point of contact for 12+ accounts representing over $1M in annual recurring revenue.
- Effective management of client relationships to ensure satisfaction and maximize retention is a key responsibility.
âš¡ Requirements
- The ideal candidate will have 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- They should be energized by people and enjoy interacting with customers to deliver a great customer experience.
- Proficiency in SQL and Excel is essential, as the role requires comfort working with data.
- The candidate should have expertise in project management, with a proven track record of deploying multiple projects in a fast-paced environment.
- A relentless pursuit of truth and understanding customer requests is crucial for success in this role.
- The candidate must be comfortable working autonomously, expertly prioritizing tasks, and identifying internal and external blockers.
- A demonstrated drive, intellectual curiosity, and attention to detail are important traits for this position.
- Experience working cross-functionally with sales, operations, and engineering teams is highly valued.
About Commure
Replaces paper patient lists for doctors.