Account Manager – Support (india)
Commure
Account Manager – Support
We are looking for an Account Manager – Support who can partner with our US-based Account Managers to manage client relationships and drive value delivery. The role is a data-driven problem-solving role requiring strong communication skills as well as the ability to analyze client data, generate insights, and support decision-making using tools like SQL.
Key Responsibilities
Analytical & Problem-Solving
Work with client data to identify trends, risks, and opportunities.
Use SQL and other reporting tools to extract, clean, and analyze data for client reports and internal reviews.
Translate data insights into actionable recommendations for clients and US Account Managers.
Troubleshoot and resolve client issues through structured problem-solving.
Account Coordination & Reporting
Assist US Account Managers in preparing client presentations, quarterly business reviews, and renewal decks.
Track and report key account health metrics (usage, SLA adherence, satisfaction).
Maintain detailed documentation of client interactions, escalations, and performance benchmarks in CRM systems.
Requirements
Bachelor's degree in Business, Analytics, Engineering, or related field.
2–4 years of experience in account management, client success, or business analysis (preferably supporting US clients).
Strong analytical and problem-solving skills.
Proficiency in SQL (mandatory).
Advanced Excel/Google Sheets and familiarity with BI/reporting tools (Tableau, Power BI, Retool, etc.).
Strong communication skills (written & verbal) in English.
Ability to multitask, prioritize, and adapt to client needs across time zones.
Preferred Skills
Experience in SaaS, healthcare, RCM, or technology-driven services.
Prior exposure to US-based clients or international markets.
Ability to simplify complex data findings for non-technical stakeholders.
What We Offer
Opportunity to work with US Account Managers and global clients.
A role that combines client management with hands-on analytics and SQL work.
Fast-paced environment with strong learning and growth opportunities.
Competitive compensation and career development path.
Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.