Holiday Customer Service Representative

Customer Service Representative

At the LCBO, we always have the right spirit! Do you?

We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province of Ontario. We are looking for Customer Service Representatives to work between November 17th and December 31st. With your outgoing personality and excellent customer service, together we will build a lasting impression that our customers will take with them … along with their purchase.

If this resonates, then we would love to have you join our team! As an LCBO CSR, you'll have a chance to inspire others, reach your full potential and share your knowledge with our customers.

Learn more about wine, beer, ciders and spirits than you ever imagined as you get paid for online training, including product knowledge essentials.

Reporting to the Store manager, you will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

You will be working on-site. Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.

• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in the Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all (clean up spills and broken bottles)
• Perform job duties that occasionally involve repeatedly lifting cases varying in size and weight up to (40 lbs./18 kg) while standing continuously

About You:

• Phenomenal interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum of 18 years of age
• Bilingualism (English and French) is a bonus
• Required Availability
  • Friday (5:00 p.m. – Close)
  • Saturday and Sunday (available all day for a 4 - 8 hour shift)

Long Weekends:

• Christmas Day (December 25)
• Boxing Day (December 26)
• New Years Eve (December 31)

Additional Availability:

• Additional work is available during the week (Monday - Thursday) based on each store's operational requirements
• Schedules are posted two weeks in advance and on occasion, shifts are available on short notice

Why Join the LCBO?

• Online learning to support your interests and growth
• Future employment opportunities for eligible employees
• Employee Family and Assistance Program (TELUS Health One)
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks)

You'll feel good knowing your work is helping make a difference in communities across Ontario

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

We appreciate your curiosity about this employment opportunity. Only those applicants under consideration will be contacted.

Union / Non-Union: Union