Customer Service Representative

Customer Service Representative

At the LCBO, we always have the right spirit! Do you?

We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province of Ontario. We are looking for Customer Service Representatives to work at our Mississauga GTA Service Centre. With your outgoing personality and excellent customer service, together we will build a lasting impression that our customers will take with them … along with their purchase.

If this resonates, then we would love to have you join our team! As an LCBO Customer Service Representative, you'll have a chance to inspire others, reach your full potential and share your knowledge with our customers.

Learn more about wine, beer, ciders and spirits than you ever imagined as you get paid for online training, including product knowledge essentials.

As a Customer Service Representative, you will:

• Load and unload cases of beer, wine, spirits and cider that weigh between 25 lbs (18 kg) and 50 lbs (27 kg)
• Pick and pack single bottles and full cases
• Order assembly, palletize cases and ship products
• Wear Canadian Safety Association (CSA) approved safety footwear as required
• Gain knowledge of operations in automated warehouse environment. Previous machinery experience (Forklift, Pallet jack) is preferred
• Perform repetitive heavy lifting using safe lifting techniques
• Strong customer service, communication, and interpersonal skills for effective teamwork
• Basic knowledge of the Occupational Health and Safety Act
• Maintaining facility cleanliness

About You:

• Phenomenal interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum of 18 years of age
• Bilingualism (English and French) is a bonus
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO.
• You are available to work during our peak business periods (evenings, weekends and holidays)
• You are available to work a variety of different shifts from Monday to Sunday with hours varying from Day Shift (8:00am - 4:00pm) and Afternoon Shift (4:30pm – 12:30am)

Why Join the LCBO?

• Online learning to support your interests and growth
• Future employment opportunities for eligible employees
• Employee Family and Assistance Program (TELUS Health)
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks)
• You'll feel good knowing your work is helping make a difference in communities across Ontario

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. If you have any questions concerning the LCBO's collection and use of personal information, please contact the Freedom of Information and Privacy Office.

Union

Job Posting End Date: September 2, 2025

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.