Service Manager

Service Manager

Job Title: Service Manager - CQC Location: Home-based with frequent travel across Lincoln, Doncaster, and Norwich Salary: £37,000 – £40,000 + £2,400 annual car allowance

Liquid Personnel is recruiting a Service Manager – CQC on behalf of its client. This is a home-based role with frequent travel required across Lincoln, Doncaster, and Norwich. An exciting opportunity has arisen for an experienced Service Manager to oversee a portfolio of support services across multiple locations. This role is ideal for someone who thrives in a dynamic environment and is passionate about leading teams to deliver high-quality, person-centred care.

About The Role

You'll be responsible for managing approximately 900–1,000 commissioned hours weekly across four to five service packages. This includes direct line management of over 30 support staff, including bank workers. Your leadership will be key in fostering a positive team culture, enhancing staff wellbeing, and ensuring consistent, high-quality support for individuals with complex needs. This role combines operational leadership with financial accountability. You'll oversee rotas, staffing levels, recruitment, and retention, while ensuring each service remains financially sustainable. Flexibility is essential, as the role includes participation in a rotational on-call schedule covering seven days a week.

Responsibilities

• Lead and support service teams to deliver outstanding care aligned with contractual and regulatory standards.
• Monitor and manage budgets, ensuring financial targets and KPIs are met across all services.
• Maintain compliance with regulatory frameworks, including CQC's Single Assessment Framework.
• Drive performance improvements using data, innovation, and best practices.
• Conduct regular supervision and appraisals for support staff.
• Collaborate with internal departments such as HR, Clinical Support, and Finance to maintain a transparent and supportive working environment.
• Manage employee relations and ensure adherence to company policies.
• Engage with commissioners and contribute to service development and expansion.
• Work closely with mobilisation and clinical teams to ensure smooth transitions for new services.

Benefits

• Competitive salary package
• Company pension scheme
• Opportunities for professional development
• 25 days annual leave (plus an extra day after 12 months)
• Access to Blue Light Card discounts

Qualifications & Experience

To be successful in this role you must have:

• Minimum 5 years' experience in operational leadership within health or social care.
• Level 4 qualification (or higher) in Leadership or Management.
• Strong understanding of supporting individuals with learning disabilities, mental health conditions, or complex needs.
• Skilled in risk management and mitigation.
• Full UK driving licence and access to a vehicle.
• Solid grasp of business operations including HR, contracts, and procurement.
• Proven experience in budget and P&L management.
• Excellent communication, leadership, and project management skills.
• Resilience and the ability to perform under pressure.
• Ability to build effective relationships with stakeholders and drive change.
• Knowledge of commissioning and contract management.
• Proficient in Microsoft Office and other relevant systems (e.g., finance, rostering, client management).

Desirable

• Understanding of clinical governance.
• Experience in leading change initiatives.

Reasonable Adjustments

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.