Customer Service Representative I (csr1) – Remote (virginia Residents Only) - Remote Eligible

Customer Service Representative I (CSR1) – Remote (Virginia Residents Only)

Pay Rate: $16.32/hour

Position Type: Temporary

Location: Remote / Work From Home (Must reside in Virginia)

About the Opportunity Lingo Staffing is currently hiring Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. This role supports members by providing program education, enrollment assistance, and customer service related to healthcare benefits and managed care options. This is a fast-paced, high-volume call center environment ideal for individuals with strong communication skills, professionalism, and attention to detail.

Position Overview

The Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support. Representatives will provide accurate information, document interactions, and assist callers while maintaining confidentiality and quality standards.

Essential Responsibilities

• Answer inbound calls and provide professional customer service support
• Assist callers with healthcare enrollment questions and program information
• Accurately document all customer interactions within company systems
• Complete assigned tasks according to company procedures and performance standards
• Meet quality assurance and productivity expectations
• Process requests for informational materials via mail, email, or download
• Transfer or escalate calls to the appropriate departments as needed
• Coordinate translation services for non-English-speaking callers when necessary
• Attend required meetings, coaching sessions, and trainings
• Maintain confidentiality and comply with all privacy and security guidelines

Qualifications

• High school diploma or GED required
• Previous customer service, call center, administrative, or healthcare support experience preferred
• Strong communication, multitasking, and problem-solving skills
• Comfortable navigating multiple computer systems and applications
• Ability to work independently in a remote environment
• Professionalism, reliability, and strong attendance are required

Training Information

Training Schedule: Monday–Friday | 9:00 AM – 4:00 PM

• Approximately 9 days of training followed by a 30-day nesting/support period
• Attendance during training is mandatory
• Employees must remain on camera throughout training sessions

Schedule Availability Hours of operation are Monday–Friday, 8:30 AM – 6:00 PM.

Candidates must be flexible to work any assigned shift within operating hours. Equipment & Remote Requirements Equipment will be provided. Employees must have:

• A private, quiet workspace free from distractions
• Reliable high-speed internet service
• Minimum internet requirements:
• 25 Mbps download speed for single-user internet
• 50 Mbps download speed for shared internet
• Minimum 5 Mbps upload speed
• Hardwired ethernet connection required (mobile hotspots are not permitted)

Pre-Employment Requirements Candidates must successfully complete:

• Drug screening
• Comprehensive background screening
• Employment and education verification

This is a great opportunity for individuals seeking remote customer service experience while supporting an important healthcare assistance program serving communities across Virginia.