Coordinator - North American Operations

Logistics Coordinator

Leading freight forwarder in the Richmond area is seeking an experienced Logistics Coordinator to assist the Leader of North American Operations.

As the Logistics Coordinator, you will be responsible for evaluating pricing and transportation options while providing exceptional customer service to its domestic clients.

Responsibilities

• Utilize a network of internal and external transportation suppliers to determine the most efficient and cost effective process for providing the requested service.
• Evaluate multiple options regarding transportation; pricing, timing, availability, volume and other factors with direction from management.
• Interpret and implement standardized management policies and operate company practices when arranging transportation with vendors and clients.
• Serve as the front-line communicator for customer and vendor disputes. Handle complaints and resolve them using exceptional customer service to preserve customer satisfaction, vendor relationships and company reputation.
• Effectively manage multiple tasks and work under pressure to meet deadlines.
• Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
• Must be able to work flexible hours and various shifts.
• Research all possible routings via airlines, line-haul, pick-up/delivery, scheduling, and geographic servicing.
• Document all shipments with detailed trace notes and accurate data entry. Complete additional shipping documents as required. Thoroughly document all information for every shipment. Maintain with accuracy, appropriate TSA and DOT documents including documents for the movement of Dangerous Goods.
• Monitor and update shipments as defined by EFW Forwarding Services management policies.
• Be available for 24-hour on call rotation when requested by management.
• Communicate any issues that place shipments in jeopardy with internal customers, external customers and service providers. Escalate issues to management when appropriate.
• Ensure 100% compliance with all TSA regulations regarding the Indirect Air Carrier Standard Security Program and Shipper’s Security Endorsements.
• Utilize current and developing Internet tracking applications to effectively update, communicate and monitor shipment status.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Required Skills and Experience

• Must have 1 - 3 years' experience in transportation, logistics or other transportation business.
• Proficient in Microsoft Office, internet, web-based and job specific software applications.
• Experience working with Dangerous Goods/HAZ-MAT certification is a plus!
• Must be able to complete air and ground shipping documents both electronically and manually.
• Must be able to work outside of normal business hours in order to meet deadlines when necessary.
• Must have effective time management skills and the ability to multi-task or change course quickly.
• Excellent organization skills.
• Ability to solve problems with a variety of concrete variables through standardized solutions that require some ingenuity and analysis.

If you are interested in this position, apply with your resume and complete contact information.

Don't hesitate if you're looking for a career opportunity with a leading Freight forwarding company!