Operations Executive

Operations Executive (E-commerce)

At LINE MAN Wongnai, our core values - Innovate Faster, Go Deeper, Respect Everyone - guide everything we do as we strive to "Digitalize Thailand" and empower local businesses. Serving as Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform, we harness technology to connect consumers, riders, and local businesses nationwide, offering a diverse range of services tailored for the Thai market.

We are currently seeking an Operation Executive to join our team, operating within the dynamic merchant side of our platform. In this role, you will embroider our values by innovating faster to stitch our project and people together, going deeper to understand the unique needs of each special project, and respecting everyone as we foster a collaborative and inclusive environment.

If you're passionate about driving operational excellence and thrive in a fast-paced, collaborative environment, join us at LINE MAN Wongnai as we continue to innovate and shape the future of service delivery in Thailand.

What You'll Do:

• Monitor and control store performance metrics (delivery score, chat response, cancellation rate, overall store rating) across Shopee, Lazada, and TikTok.
• Ensure merchant accounts maintain good standing and comply with each platform's policies.
• Analyze and report sales performance data by channel, highlighting key trends and opportunities.
• Upload and maintain product listings, ensuring accuracy of content and alignment with campaign requirements.
• Collaborate closely with Marketing and Business teams to support promotions, campaigns, and sales growth initiatives.
• Identify operational issues that impact performance and propose improvements to processes or systems.
• Provide regular performance updates to management and stakeholders.

What You'll Need:

• Previous experience in E-commerce operations, channel performance monitoring, or quality monitoring is a plus.
• Strong understanding of Shopee, Lazada, and TikTok seller center metrics and requirements.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Proficiency in Excel/Google Sheets and ability to prepare clear sales performance reports.
• Good communication skills and ability to collaborate across teams (Ops, Marketing, Business).
• Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.