Technical Lead, End User Services, UEM

Technical Lead, End User Services (UEM)

Lineage builds and supports state-of-the-art technology platforms to drive employee productivity, deliver value to our customers, and enable rapid growth. We leverage cloud-first strategies, best-of-breed tools, and trusted external partners to scale securely and efficiently. Our vision is to transform the global food supply chain, and our End User Services team plays a critical role in delivering seamless, standardized endpoint and collaboration experiences worldwide.

Department: IT

Reports To: Director, Information Technology - End User Services

Direct Reports: 2

Location Preference: West Coast US or Novi, MI (minimal travel ~10%)

Position Summary

We are seeking a strategic and technically proficient Technical Lead - End User Services (UEM) to oversee endpoint management and collaboration tools across our global enterprise. This individual will lead two direct reports and manage key technologies, partnerships, and standards that support over 15,000 devices worldwide. The role requires strong cross-functional collaboration, mature MSP oversight, and the ability to thrive in a complex, evolving environment—particularly one shaped by M&A integration.

This position owns global governance and execution for:

• Windows, MacOS, and mobile device management (Intune, Autopilot, NinjaOne, SOTI)
• Collaboration platforms (Teams, OneDrive, Office 365, Slack, Box)
• Strategic initiatives including license optimization, automation, and desktop engineering

Key Responsibilities

UEM & Device Management

• Define and enforce global standards for endpoint provisioning and lifecycle management
• Lead efforts to consolidate tools and policies across legacy and acquired environments
• Guide mobile device policy development (BYOD and corporate-owned)

Collaboration Tool Governance

• Own the collaboration platform roadmap and related policy enforcement
• Partner with Legal, Product, and IT stakeholders to evaluate, consolidate, and evolve toolsets

MSP & Vendor Oversight

• Manage Cognizant and other external vendors, including delivery accountability
• Define and monitor performance metrics, SLAs, and KPIs for continuous improvement

Patch & Vulnerability Management

• Oversee patching and vulnerability remediation processes across diverse environments
• Drive standardization efforts across tools like Intune, Qualys, and SCCM (de-prioritized)

Project Delivery & Strategic Planning

• Lead execution for high-impact projects including device management consolidation and Office license optimization
• Support compatibility testing and endpoint readiness for WMS conversions and other enterprise initiatives
• Contribute to a 3–5 year strategy for End User Services evolution

Team Leadership

• Mentor and support two global team members (US East Coast and UK)
• Foster a high-performance, collaborative culture across time zones and functions

Qualifications

Required Experience

• 7+ years in technical roles focused on endpoint management and enterprise IT
• Proven experience managing MSPs and external vendors
• Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI, NinjaOne)
• Strong understanding of collaboration tools (Office 365, Teams, Slack, Box)
• Experience guiding scripting, software packaging, and process automation (e.g., UiPath, ServiceNow)
• Background in patch management, desktop engineering, and security best practices
• Exposure to M&A integration and cross-platform standardization efforts

Preferred Attributes

• Ability to define and track performance metrics tied to service delivery and team progress
• Skilled in navigating complex org structures and building alignment across global teams
• Working knowledge of Microsoft infrastructure environments, with ability to interface effectively across networking, data center, and product teams
• Strategic mindset with a bias for execution and a focus on continuous improvement

Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.