Specialist, Additional Services

Specialist, Additional Services

Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you'll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.

The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you.

Inventory Management

• Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization.
• Monitor and action guest waitlists for additional services in priority order, based on established guidelines.
• Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner.

Vendor & Internal Communications

• Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications.
• Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner.
• Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams.

Manifests & Misc.

• Generate, review, and distribute detailed manifests, including arrival, departure, hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner.
• Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services.

Minimum Requirements

• Experience in Inventory Management:
• Proven ability to manage contract terms related to attrition, cancellations, and inventory release with vendors.
• Experience in monitoring guest waitlists and processing service requests in a timely manner
• Vendor & Internal Communications:
• Ability to serve as a liaison between teams and external vendors, effectively managing requests for upgrades, service cancellations, and inventory modifications.
• Proficient in coordinating with internal departments to facilitate guest service requests in a timely manner
• Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively.
• Documentation Skills:
• Experience in maintaining and updating Knowledgebase documentation related to hotel and air procedures for accuracy and usability.
• Manifest Management:
• Ability to generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, accurately and in a timely manner.
• Collaboration Skills:
• Experience collaborating with analysts and project managers to implement programming changes, ensuring guest records are accurate.
• Problem-Solving Abilities:
• Ability to troubleshoot issues related to inventory and guest services, demonstrating proactive problem-solving skills.
• Attention to Detail:
• Strong attention to detail in managing manifests and documentation, ensuring error-free distribution and reporting.

Preferred Qualifications

• Industry Knowledge:
• Familiarity with the travel or hospitality industry, particularly in relation to cruise or expedition services.
• Technical Proficiency:
• Experience with inventory management systems or software, particularly Seaware.

$60,000 - $70,000 a year

While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Ability to and willingness to travel.

This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.