Tier 1 IT Support Technician

Tier 1 It Support Technician

Lincoln CSD is seeking a motivated and customer-focused Tier 1 IT Support Technician to provide front-line technology support across the district. This entry-level role is ideal for someone who enjoys troubleshooting, problem-solving, and working with students, teachers, and staff in a fast-paced school environment.

Job Description

Serve as the first point of contact for technical support via phone, email, help desk ticketing system, or in-person requests.

Perform initial troubleshooting and gather information about issues before escalating to higher-tier support.

Provide basic support for district devices and classroom technology, including:

• Chromebooks (student devices: enrollment, connectivity, repairs, account login issues)
• Macbooks (teacher devices: application support, software updates, account login issues)
• Xerox printers (basic troubleshooting, connectivity, supply requests, escalation to vendor as needed)
• Promethean Boards in Elementary classrooms (setup, calibration, troubleshooting connectivity issues)
• Apple TVs in Middle and High Schools (connection issues, screen mirroring support)
• Document cameras (setup, troubleshooting, classroom integration)

Support staff and students with general login and access issues, escalating password resets or system-level changes when required.

Provide basic assistance with district software and cloud platforms, including Google Workspace for Education (Docs, Drive, Classroom, Gmail, etc.).

Maintain accurate documentation of support requests, troubleshooting steps, and resolutions.

Assist with inventory management and device tracking.

Deliver excellent customer service and communicate clearly with staff, students, and parents to ensure positive support experiences.

Qualifications

Required:

• High school diploma or equivalent.
• Basic understanding of computer hardware, software, and networking.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues independently and as part of a team.

Preferred (not required):

• Prior experience providing technical support (paid, volunteer, or internship), or proven hands-on experience with technology repair, troubleshooting, or system setup.
• A+ certification or equivalent.
• Experience with macOS devices and/or MDM solutions (e.g., Mosyle, JAMF).
• Familiarity with classroom technology (interactive boards, Apple TV, document cameras).

Additional Information

Working Conditions:

• 4-day work week. 40 hours per week, typically four 10-hour days.
• District-wide travel required to provide support at multiple campuses.
• Occasional lifting and moving of equipment (up to 50 lbs).

Compensation & Benefits:

• Starting pay: $15–$18 per hour, based on experience and qualifications.
• Health, dental, and vision insurance options.
• Retirement plan participation.
• Paid leave and holidays are aligned with district policy.
• Opportunities for professional growth and advancement.