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Trainer, Customer Service Rep
Develop and deliver comprehensive training programs for new customer service staff
Carteret, New Jersey, United States
Entry Level
3 weeks ago
Lincare Holdings
Provides respiratory therapy and home medical equipment, supporting patients with chronic respiratory conditions and other long-term healthcare needs at home.
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Trainer Position
The Trainer provides training and support for all new Customer Service Representatives within a designated company area.
Responsibilities include:
- Providing excellent customer service support
- Identifying new Customer Service Representative staff and scheduling training
- Providing training for applications
- Providing training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
- Providing training on creating, organizing, updating, and maintaining patient charts
- Reporting to region manager/regional VP a monthly schedule of training
- Coordinating special projects as assigned
- Communicating policy changes and best practices
- Scheduling ongoing and training for existing employees as needed
- Mediating and resolving conflict to prevent escalation
- Traveling as needed to cover for Customer Service Representatives who are on vacation/leave
- Assisting with training acquisition Customer Service Representative staff on systems
- Helping location management review applications of potential new hires, when requested
- Solving problems independently with minimal supervision
About Lincare Holdings
Provides respiratory therapy and home medical equipment, supporting patients with chronic respiratory conditions and other long-term healthcare needs at home.