Trainer, Customer Service Rep

Trainer Position

The Trainer provides training and support for all new Customer Service Representatives within a designated company area.

Responsibilities include:

• Providing excellent customer service support
• Identifying new Customer Service Representative staff and scheduling training
• Providing training for applications
• Providing training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
• Providing training on creating, organizing, updating, and maintaining patient charts
• Reporting to region manager/regional VP a monthly schedule of training
• Coordinating special projects as assigned
• Communicating policy changes and best practices
• Scheduling ongoing and training for existing employees as needed
• Mediating and resolving conflict to prevent escalation
• Traveling as needed to cover for Customer Service Representatives who are on vacation/leave
• Assisting with training acquisition Customer Service Representative staff on systems
• Helping location management review applications of potential new hires, when requested
• Solving problems independently with minimal supervision