This employee increases revenue by responding to incoming and/or initiating outgoing customer inquiries; using company resources, policies, and procedures to provide complete, accurate data.
Ensure patient contact is handled with accuracy and operational effectiveness
Promote products, thoroughly explaining product and/or services, benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns
Record customer information by obtaining, entering, and verifying required data
Provide customer follow-up as required
Contribute to departmental objectives through tracked contact and sales results