Director, Centralized Business & Ops

Patient Retention Manager

This employee is responsible for managing specific centralized business processes for patient retention, optimizing process efficiency, improving patient experience/outcome, and patient lifetime value. The employee also supports operational projects to improve efficiencies across the organization.

Develops/leads projects and improves processes by identifying and implementing new applications, system enhancements/hard stops/changes, workflow modifications, etc.

Job Functions

• Manages multiple centralized groups focused on improving patient retention and centralized sales activity
• Establishes and progressively improves patient lifetime value to support overall revenue growth
• Maximizes cross-selling activities/potential to improve revenue per patient
• Identifies, leads, and executes projects relating to process efficiency, remote patient engagement/management, and compliance improvements
• Performs ROI and Cost/Benefit analysis of new opportunities and presents findings
• Develops and follows through on special projects designed to achieve cost savings per budget/plan
• Participates in the implementation of resulting programs or procedural changes
• Identifies issues as they arise
  • Facilitates resolution of issues
  • Escalates to relevance as needed
• Monitors projects against implementation schedules