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Customer Service Rep
Assist customers by providing product information and ensuring compliance with physician orders
Boston
Entry Level
3 weeks ago
Lincare Holdings
Provides respiratory therapy and home medical equipment, supporting patients with chronic respiratory conditions and other long-term healthcare needs at home.
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Job Functions
Job Functions:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
About Lincare Holdings
Provides respiratory therapy and home medical equipment, supporting patients with chronic respiratory conditions and other long-term healthcare needs at home.