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Customer Service Rep
Own the end-to-end customer interaction, order entry, and education process for service fulfillment
Gainesville, Georgia, United States
15 hours agoBe an early applicant
Lincare Holdings
Provides respiratory therapy and home medical equipment, supporting patients with chronic respiratory conditions and other long-term healthcare needs at home.
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Customer Support Representative
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Functions:
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- Assesses customer need for additional products/services
- Assesses customer compliance with physician orders
- Answers questions and provides customer education regarding products/services
- Documents calls in computerized record keeping system
- Enters customer orders in computerized system
- Verifies and updates demographic information such as address and telephone number in computerized records
About Lincare Holdings
Provides respiratory therapy and home medical equipment, supporting patients with chronic respiratory conditions and other long-term healthcare needs at home.