Junior Desktop And System Support Technician, Junior (intern)

Desktop And System Support Technician - Junior

Responsible for IT customer service at his/her facility(s); this includes maximizing performance, security, and up-time of each desktop, server and network.

Key Accountabilities

• Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA
• Troubleshoot and solve office and shop floor IT issues
• Act as the "face of IT" at his/her facilities and route issues or work with other members of the IT team as necessary to resolve an issue
• Inform Corporate IT management of any issue that requires their involvement such as non-standards purchase, new enterprise/shop floor system requests and any requests to perform tasks outside of this job description
• Enforce Corporate standards, GOS IT Policy and Procedures at his/her facilities
• Purchase software and hardware for his/her facilities according to standards and IT purchasing procedures
• Ensure his/her facility is licensed appropriately for all software and maintain the information in the licensing database.
• Setup and install all network attached equipment at his/her facility/facilities
• Maintain software and hardware on desktops at his/her facility including Office Automation software, Anti-Virus, PC management software.
• Maintain an up to date Hardware and Software inventory for his/her facilities.
• Look for ways to reduce costs and enhance productivity at facility and Linamar, proposing any suggestions to management (Lean suggestions).
• Support unique systems at his/her facility/facilities such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware
• Backup local systems according to IT Policy and Procedure.
• Maintain and monitor servers located at the facility; includes applying service packs, updates etc. according to IT Policy and Procedure
• Administer local phone system (including paging, voice mail, moves-adds-changes) at his/her facility.
• Work on projects from Corporate IT management following the documented IT project procedures

About Linamar

Linamar Corporation is a Canadian global manufacturing company, offering stability and advancement opportunities.

We Offer

• Comprehensive Benefits
• Career Advancement & Training Opportunities
• Production Bonus
• Personal Protective Equipment Allowance

Requirements

• Good verbal and written communication skills are a necessity. The understanding of when to email, versus phone call, versus a face to face discussion is very important.
• Ability to communicate on a technical and non-technical level depending on the audience.
• Ability to read and interpret technical and non-technical documents.
• Ability to listen and understand communications from customers, co-worker and management.
• Critical thinking is necessary in any IT position to analyze and clearly identify the root cause of any issue.
• The ability to break down larger problems into smaller components is key
• Troubleshooting skills are key in any IT position; the ability to efficiently try multiple approaches to develop an effective solution
• Must be able to problem solve in high pressure down time situations
• Need to be able to continually to learn on the job as technology changes

Why Linamar

• Opportunities for career advancement