Field Service Technician II

Gaming Technician

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The ideal candidate in this position is responsible for installing and maintaining Light & Wonder gaming equipment, including electronic gaming devices/slot machines, gaming tables, card shufflers, chip sorters, computer and networking devices, and other gaming equipment at the location of the customer. Under the general supervision of the Field Service Manager and Field Service Supervisor, Field Service Technician will perform advanced troubleshooting techniques to resolve problems.

Duties & Responsibilities

• Ensures that tools, equipment, and company vehicle are kept in safe and working condition.
• Uses mobile app to process work orders and other job-related activities.
• Provides high quality service to customers across Ontario with periodic travel to other parts of Canada, Quebec and Eastern Canada.
• Troubleshoots to the board or sub-assembly level using common-sense troubleshooting techniques, internal diagnostics, and functional testing with playing cards or test money.
• Performs installation, re-location, and removal of gaming equipment at casinos or Bingo Halls site as scheduled.
• Completes service calls and preventive maintenance on equipment at casinos or Bingo Halls as assigned.
• Installs and configures server-based networked progressive systems for tables and gaming machines.
• Coordinates with local IT departments to install and troubleshoot Light & Wonder’s networking equipment at customer sites.
• Trains less experienced technicians on use of troubleshooting techniques.
• Verifies property specifications so game options and parameters can be set accordingly.
• Reviews customer issues with management and tech support.
• Performs other duties as may be assigned.

Qualifications

Skills & Requirements

• Two or more years of experience in the assembly, testing, or repair of electronic devices and/or Gaming Equipment.
• Must have a valid work status in Canada.
• High school diploma or equivalent.
• Valid driver’s license for the province of Ontario; clean driving record.
• Ability to obtain a gaming license with various Gaming Jurisdictions in Eastern Canada.
• Basic mechanical assembly skills.
• Basic knowledge of electricity, electronics, and mechanics of gaming devices.
• Basic knowledge of computer networking and network topology.
• Ability to read and understand parts and service manuals and technical bulletins.
• Strong customer service skills.
• Desire to lead and help others.
• Problem solving skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment. This position requires you to work 40 hours per week on-site with alternating on-call weekend shifts.

Work Conditions

Light & Wonder (LnW) is engaged in highly regulated gaming and lottery businesses. As a result, certain LnW employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure LnW complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, LnW requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with LnW (to the extent permitted by law), you shall be asked to consent to LnW conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.