Field Service Technician

Field Service Technician

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Field Service Technician – Greater London

Salary: £27,250 + £1,300 shift allowance + benefits Location: N, AL, MK, LU, HP, SG, EN, WD & IG Hours: 40 per week, rolling 5 days out of 7

About Us

At Light & Wonder, it's all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide.

We're looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes, as well as the wider Greater London area.

This Role Is Ideal For:

• Experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role.
• Seasoned delivery drivers or other field-based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career. (Full training provided).

If you enjoy fixing things, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.

Key Responsibilities

• Install, service, and repair betting and gaming terminals.
• Ensure new shop installations are completed to the highest standards.
• Carry out preventive maintenance and respond to service calls.
• Coordinate and supervise the removal of equipment when required.
• Maintain strong customer relationships, providing clear operating instructions and updates.
• Log service visits, incidents, and customer feedback accurately.

What You'll Bring

• A passion for technology and the willingness to learn.
• Strong customer service and confident communication skills.
• Good time management and ability to meet targets.
• A full UK driving licence.
• Previous technical experience is an advantage but not essential – we'll provide training and support.

What We Offer

• Discretionary annual performance bonus
• Up to 8% employer pension contributions
• Private medical insurance (option to add dependents)
• Life assurance
• Employee Assistance Programme (EAP)
• Paid leave for: your birthday or another special occasion, volunteering/charitable projects, prioritising your mental health & wellbeing
• Access to voluntary benefits (dental, critical illness cover, discount portal, and more)
• Company van, phone, tablet, tools, and training provided
• Ongoing training, career development, and clear progression opportunities