Field Service Tech I.12137

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Under the supervision of the Field Service Supervisor or Manager be able to complete installation of all L&W Equipment and accessories and perform basic troubleshooting techniques in correcting problems in most L&W equipment in our facility, or at the customers location.

Essential Duties and Responsibilities:

• Maintain a pleasant and helpful attitude around customers at all times.
• Visit clients and perform gaming maintenance as assigned.
• Maintain a neat and orderly work environment (service vehicles, customer site, office/shop, etc).
• Ensures all tools and equipment used by the employee are kept in proper, safe, and working condition.
• Ensure esthetic appearance of all devices is up to L&W and our Customer standards.
• Adheres to established workmanship standards, policies, and procedures of field service.
• Install/Service L&W equipment in accordance with customer and L&W specifications.
• Install system components as required.
• Determine and ensure each game has the proper electrical power input and conforms to all L&W specifications.
• Verify and set all game options and parameters in accordance with customer and L&W specifications.
• Ensure proper installation and operations of all L&W equipment; EGM's (Electronic Gaming Machines) ETG (Electronic Table Games), PTG (Proprietary Table Games), Progressives Equipment, Utility Products via diagnostic tests, software settings, and functional testing.
• Analyze operational difficulties and gather information to isolate causes of failure or problems.
• Stay current with all L&W Field Advisories and eLearning.
• Perform other duties as required.
• Complete required maintenance records in an accurate, concise, and clear manner.
• Review customer issues with supervisor, and tech support as they arise.
• Before leaving property make sure games are clean and attractive to players.
• Seek out information to become proficient on new technology.
• Completes detailed daily/weekly tech logs.

Qualifications:

Education: Must have a high school diploma or equivalency.

Work Shift: The Technician works 4 Days a week including Saturdays and Sundays, 10-hour Shifts. Looking to hire for 1st shift, Swing Shift and 3rd Shift.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions: This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. LNW is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.