Saas Account Manager (m/f/x) – Amsterdam (dutch - speaking)

SaaS Account Manager (m/fx) – Amsterdam (Dutch-speaking)

Lightspeed is a global SaaS powerhouse transforming the way commerce works. Our cloud platform enables ambitious retail and hospitality brands to scale smarter, serve better, and grow without boundaries.

And we're growing too - fast!

As an Account Manager at Lightspeed, you won't just support accounts you'll build strong, lasting partnerships with our retail customers and help them unlock the full value of our platform. Your mission: grow customer satisfaction, retention, and revenue by becoming a trusted partner in their success.

Please note: this role is based in Amsterdam and follows a hybrid working model. We believe in flexibility, but we also value in-person collaboration.

What You'll Be Owning

• Portfolio growth: Manage, retain, and grow a portfolio of existing Dutch-speaking clients, primarily in the Benelux market
• Customer success meets revenue: Drive value and expansion through upsell, cross-sell, and renewals, always with the customer's goals in mind
• Data-first mindset: Use CRM and analytics tools like Salesforce, Looker, and ChurnZero to identify opportunities and track client engagement
• Cross-functional collaboration: Serve as the voice of the customer across Product, Implementation, Support, and Marketing teams
• Continuous improvement: Share client insights and feedback to inform product development and go-to-market strategy

What You Bring

• 2–4 years in Account Management, Customer Success, or similar B2B SaaS role
• Proven success managing an existing customer base and delivering against retention and growth targets
• Strong commercial mindset & understanding how your work impacts revenue
• Proactive, self-motivated, and great at building trust with a variety of stakeholders
• Business fluency in Dutch and English

Bonus Points

• Experience in the retail or commerce tech space
• Familiarity with FinTech, payments, or multi-product SaaS platforms

What's In It for You

• Unlimited commission potential - reward tied directly to your impact
• A clear growth path in a fast-scaling global SaaS environment
• Lightspeed equity scheme (we are all owners)
• €400 wellness allowance/year (gym, yoga, cycling, you choose)
• Mental health support via Modern Health (coaching, meditation, or therapy)
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning access and a personal development plan tailored to your goals

We're looking for someone who thrives in a fast-paced SaaS environment, understands how to deliver customer value, and sees account management as both a relationship and revenue-driving role.

Sound like you? Let's talk.