Implementation Consultant Systems - Benefits Administration And Operations

Implementation Consultant

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Impact You'll Make

As an Implementation Consultant, you'll serve as both a subject matter expert and technical systems resource, bridging the gap between complex benefits administration and seamless client experiences. You'll lead implementation projects, manage sophisticated data processing activities, and ensure our clients receive exceptional technical support throughout their benefits journey.

Daily Operations & Administration (50%)

• Manage administrative and case management issues with minimal supervision
• Process individual participant requests and plan-level data operations
• Complete and peer review transactions and file postings for plan participants
• Ensure all items are processed accurately and within agreed-upon SLA timeframes
• Communicate with clients regarding participant inquiries requiring additional information

Technical Analysis & System Configuration (30%)

• Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development
• Test and analyze system configurations against requirement documents during implementation and administration
• Leverage sophisticated database tools to set up healthcare and group benefits databases
• Define data fields, import data, design screens, and create queries and reports
• Apply strong knowledge of Health and Welfare Benefit domain rules and regulations
• Review plan documents to build plan-specific knowledge and assist with research

Quality Assurance & Project Management (20%)

• Participate in client-specific and TELUS Health-wide project initiatives
• Monitor project schedules to ensure deliverables are met on time
• Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines
• Integrate quality assurance processes into all projects and deliverables
• Notify project managers or clients proactively if timelines are at risk

Experience & Expertise

• 3-5 years in Benefits Administration industry, or as an Analyst/Operations Specialist

• Demonstrated strength in analytical thinking and exceptional attention to detail

• Familiarity with healthcare or group benefits concepts

• Proven ability to prioritize and manage multiple projects simultaneously

Technical Skills

• Working knowledge of Excel including VLookup, Pivot Tables, and Macros

• Strong ability to learn new systems and processes quickly

• Experience with data processing and analysis

Core Competencies

• Excellent oral and written communication skills

• Strong organizational and time management abilities

• Self-motivated, quality-conscious, and committed to meeting deadlines

• Ability to thrive in a collaborative team environment

Preferred Qualifications

• Working knowledge of SQL, MS Access, and/or VB

• BA/BS degree

• Project management background

• Previous experience with database management or data processing

• Experience in project coordination or administrative support roles

• Professional certifications in HR, benefits, or related fields (CEBS, SHRM, etc.)

• Experience working in a consulting or client services environment

• Understanding of compliance requirements in benefits administration

Your Success Profile

We're looking for someone who brings:

• Growth Mindset – Genuine desire for professional development with openness to feedback and continuous improvement
• Problem-Solving Excellence – Natural curiosity to understand complex processes and develop innovative solutions
• Adaptability – Flexibility and resilience in a fast-paced, dynamic environment
• Collaborative Spirit – Willingness to support team members and contribute to collective success
• Positive Attitude – Enthusiasm when facing new challenges and learning opportunities

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.