Senior Engineer, System

Senior Virtual Applications Engineer

This senior level position is responsible for contributing to and performing tasks within the ITS Application Virtualization department supporting LifePoint's virtualized application and desktop offerings including Operating Systems, Infrastructure, and middleware with proficiency which meets ITS/ Business expectations, and Customer Service Level Agreements. This position serves on project teams that require the department's involvement, develops best practices, provides departmental education, and provides guidance to less experienced team members.

Essential Functions:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

• Architect, deploy, and manage enterprise Citrix environments, including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, StoreFront, Workspace Environment Management (WEM), and Citrix ADC (NetScaler).
• Design, configure, and maintain Omnissa Horizon (formerly VMware Horizon) environments, including Connection Servers, Unified Access Gateway (UAG), App Volumes, and Dynamic Environment Manager (DEM).
• Develop and maintain application delivery strategies that ensure high availability, scalability, and security across multiple datacenters and cloud environments.
• Publish and manage applications and desktops for both clinical and administrative users, optimizing performance and compatibility.
• Integrate and support electronic health record (EHR) systems (e.g., Epic, Cerner, Meditech) and other healthcare applications within Citrix and Omnissa environments.
• Collaborate with security and compliance teams to maintain alignment with HIPAA, HITRUST, and internal audit standards.
• Monitor and analyze system performance using Citrix Director, Citrix Analytics, Horizon Console, and third-party tools such as ControlUp, Goliath, or eG Innovations.
• Automate provisioning, maintenance, and reporting using PowerShell and other scripting frameworks.
• Plan and execute upgrades, migrations, and modernization projects, including cloud or hybrid transitions.
• Document infrastructure designs, procedures, and recovery plans to support operational excellence and business continuity.
• Provide Tier 3 support and technical leadership for incident resolution, root cause analysis, problem ownership, and knowledge transfer to junior staff.
• Mentor and guide junior engineers and technical support personnel on best practices and emerging technologies in virtual delivery.

Knowledge, Skills & Abilities:

• Strong understanding of Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, WEM, and Citrix ADC (NetScaler).
• Strong working knowledge of VMware technologies (vSphere, vCenter).
• Strong working knowledge of Omnissa technologies (Horizon, App Volumes, DEM, UAG).
• Strong working knowledge of Windows Server (2016/2019/2022) environments.
• Proficiency with Active Directory, Group Policy, DNS, DHCP, and user profile management.
• Experience integrating and supporting EHR or healthcare applications in virtual environments.
• Advanced IT troubleshooting skills.
• Advanced PowerShell scripting and automation capabilities.
• Strong analytical, documentation, and communication skills.

Education: Associate degree in information technology or related field, and/or equivalent experience.

Experience: 5+ years of experience with virtualized application/desktop delivery, as well as application layering and user environment management.

Certifications: Certifications such as Citrix Certified Professional/Expert (CCP-V, CCE-V) and Omnissa Horizon or VMware Certified Professional (VCP-DTM) preferred but not required.

Licenses: N/A

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body is required for extended use of computers. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment and Travel Requirements:

The work environmental characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

For those working on-site, they will have a well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts. Noise level in the work environment is typical for an office and/or hospital environment.

In hospital environment, the individual may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and/or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

This position can expect overnight travel by land and/or air according to the requirements below:

Normal business hours are: 8 a.m. – 5 p.m., Monday-Friday. However, schedules may vary by business necessity. Remote workers are expected to be available during normal business hours, unless otherwise approved by the department leader(s).