Patient Services Representative - Family Wellness Carthage

Patient Services Representative

Join our team at Carthage Family Wellness as a Patient Services Representative. This is a full-time position with Highpoint Health-Sumner with Ascension Saint Thomas, part of Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Services Representative, you'll embrace a vital mission dedicated to making communities healthier.

Your experience matters. Highpoint Health-Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

How you'll contribute:

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
• Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.
• Collects and posts co-pays, deductibles and past due patient balances at the time of service.
• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Collects appropriate co-pays and communicates any financial liability to the patient. Organizes and sets up appointments for some of the providers as needed.
• Follows up on special function needs.
• Performs electronic chart pre-load process.
• Scans documents to the patient electronic chart.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.
• Performs other duties as assigned.

Why join us:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage —with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for:

• High school diploma or the equivalent is required.
• Two years of medical office experience is preferred.
• Experience working with medical records is preferred.
• BLS certification form the (AHA) American Heart Association or (ARC) American Red Cross.