Clerk, Physician Services

Physician Services Clerk

Georgetown Community Hospital is an acute care hospital with 75-beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency and diagnostic services. From our bariatrics to women's services to radiology, we have a wide range of services serve our community.

Georgetown is a small town bursting with charm in the midst of Kentucky Horse Country and is the true birthplace of bourbon. We are proud to be Kentucky's fastest growing city and home to a diverse list of adventures for all including petting a thoroughbred champion, feeling the thunder of a new engine roar to life, and strolling along a bustling Victorian-era downtown with architectural charm and locally-owned shops, restaurants, craft breweries and a bourbon distillery.

Health (medical, dental, vision) and 401K benefits for full-time employees

Competitive paid time off

Employee assistance program – mental, physical, and financial wellness assistance

Tuition reimbursement/assistance for qualified applicants

Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance

Professional development opportunities

Free parking

And much more…

Job Summary: The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager. Reports to: Office Manager FLSA Status: Non-Exempt

Minimum Education: High school diploma or equivalent required, Associate's degree or high preferred.

Knowledge and experience with computers, coding, and medical terminology preferred.

Required Skills: Excellent oral and written communication skills. Excellent customer service skills. Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner.

Essential Functions: Carries out front office activities in a kind and courteous manner and is helpful to customers and their families. Notifies office manager of customer complaints in a timely manner. Gathers appropriate demographic information on each customer and updates the practice management system. Notifies customers of long waits and offers alternatives. Ensures effective telephone communication and documents messages. Coordinates all EMR/medical record activities. Collects and post payments and ensures safety and security of all monies. Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow. Performs insurance eligibility verification and obtains prior authorization as needed. Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered. Performs appointment confirmation telephone calls. Completes required in-services. Participates in the development and implementation of patient satisfaction improvements. Makes referrals to other medical care team members when needed.

Functional Demands: Standing, sitting, walking, bending (45-90 degree angles) are required. May require stair climbing. Must be able to communicate clearly to customers in person and over the telephone. Hearing must be adequate to perform duties. Normal visual acuity necessary to perform duties. May be exposed to injury by irrational or disturbed customers, to customers with communicable diseases and/or potentially dangerous equipment. Must be able to read and write to fulfill job description. Must be able to prioritize and cope with stress in a positive manner.

EEOC Statement: Georgetown Community Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.