Home Health Support Specialist

Support Specialist

Position Summary: Supports the Business Office Manager and clinical leaders in maintaining accurate and timely back office, clerical and select business office support functions.

Essential Functions:

• Receives and relays messages for assigned interdisciplinary team staff.
• Supports the organization's customer service program by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts.
• Under the direction of the Business Office Manager and with the Team Assistants, maintains assigned MD orders management and tracking systems with accurate/up-to-date information. Utilizes the EMR tracking, sign out and check in process for all MD orders management.
• Sorts and distributes communications in a timely manner; collects and forwards correspondence; copies/faxes information.
• Assists with supply maintenance by anticipating requirements; stocking items; delivering supplies to workstations.
• Assists with document control in a timely and efficient manner.
• Is cross trained on all Team Assistant position responsibilities and duties and fulfills these duties when needed.
• Performs other activities as assigned.

Minimum Qualifications:

• High school diploma, experience in computer processing preferred.
• Above average word processing/data entry skills.
• Knowledge of medical terminology.
• Excellent communication skills, ability to be flexible, and work well with others.
• Ability to maintain confidential information.
• Sitting, standing, and walking are required.
• Ability to handle stressful situations in a calm and courteous manner at all times.
• Requires working under some stressful conditions to meet deadlines and Agency needs.
• Works under a variety of conditions in facilities and offices.
• Available to agency personnel in person or by telephone during the Agency operating hours and possibly after hours for emergencies.
• Some exposure to unpleasant weather.
• The home base will be at the Company Support Center.
• Reliable transportation and auto liability insurance.
• Computer and basic office equipment.

This description is a general statement of required essential functions performed regularly and continuously. It does not exclude other duties as assigned.