Member Services Rep / CSR

Member Services Rep / Csr

Customer Interaction: Answer phone calls, emails, and in-person inquiries regarding membership, products, and services, actively listening to identify member needs and concerns.

Problem Resolution: Investigate and resolve member complaints or escalate issues when necessary, ensuring timely and effective solutions.

Account Management: Assist members with account openings, updates, transactions, and eligibility verification, including checking, savings, IRAs, and HSAs.

Product and Service Guidance: Provide information on membership benefits, fees, policies, and processes; recommend and cross-sell products or services based on member needs.

Documentation: Maintain accurate records of member interactions, transactions, and feedback in company databases to ensure compliance and quality service.

Collaboration: Work with other departments, such as sales, technical support, or lending, to provide seamless service and support organizational goals.

Pay Details: $20.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_813044_3121365