Help Desk Operations Support Analyst

Help Desk Operations Support Analyst

$20 - $23/Hour

Reno, Nevada

IT & Digital

Contract to hire

Job Summary:

LHH Recruitment Solutions is seeking an experienced Application Support Analyst for a contract role with a client of ours in Reno, NV. This person will provide critical support for proprietary and third-party applications by maintaining system tables, managing user access, and delivering accurate reporting. This role ensures data integrity, compliance with company standards, and timely execution of operational tasks.

Key Responsibilities

• Maintain and update system tables, rate structures, and customer data per quality guidelines.
• Review and validate updates for accuracy, duplicates, and potential issues.
• Generate periodic and ad-hoc reports for audits, discrepancy identification, and root cause analysis.
• Research and resolve system issues; escalate as needed following standard procedures.
• Provide training and support to internal and external users on assigned applications.
• Manage alerts, reports, and document libraries for applications.
• Perform user account and password maintenance.
• Prepare project plans and ensure timely delivery of milestones.
• Maintain work instructions and job aids for assigned systems.
• Assist with IT service requests and customer onboarding.
• Support testing for application enhancements, upgrades, and implementations.
• Update schedules, logs, and tasks daily; provide reports as requested.
• Other duties as assigned.

Qualifications

Education:

• High school diploma or equivalent required.
• Associate degree or coursework in Computer Science or related field preferred.

Experience:

• 2+ years in Application/Helpdesk Support or similar role required.
• Experience with Supply Chain, Transportation, or Logistics enterprise systems preferred.

Skills & Competencies:

• Strong knowledge of web-based application databases and table structures.
• Proficiency in Microsoft Office (Word, Outlook, SharePoint – Basic; Excel – Intermediate).
• High attention to detail and accuracy in data entry and review.
• Excellent verbal and written communication skills.
• Ability to translate technical concepts into business terms.
• Strong problem-solving and decision-making abilities.
• Customer-focused with excellent relationship-building skills.
• Ability to manage priorities and meet deadlines in a fast-paced environment.

Physical & Work Environment

• Corporate office environment; may require occasional lifting up to 20 lbs.
• Frequent use of computer systems and telephonic communication.

Employment Type: Contract

Workplace Type: On-Site

Duration: Contract-to-hire

Compensation: $20-23/hr

Benefit Offerings:

• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
• Equal Opportunity Employer/Veterans/Disabled
• To read our Candidate Privacy Information Statement, please navigate to https://www.lhh.com/us/en/candidate-privacy
• The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
• Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.