Degreed Customer Service

Degreed Customer Service

LHH Recruitment is working with an educational institution near Tempe who is in search of a customer service representative to join their team. This job is fully onsite, Monday-Friday 9am-6pm. The hourly rate is between $23/hr-$26/hr.

This role will serve as a key point of contact for students, prospective students, and internal departments, providing high-quality support and guidance in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for student and customer inquiries via phone, email, and in person
• Provide accurate information regarding programs, enrollment, policies, and services
• Assist students through various processes, ensuring a positive and supportive experience
• Resolve inquiries and issues efficiently while maintaining professionalism
• Maintain accurate records and documentation in internal systems
• Collaborate with academic and administrative departments to support student needs
• Ensure compliance with institutional policies and procedures

Qualifications

• Bachelor's degree required (Education, Communications, Business, or related field preferred)
• 1–3 years of customer service experience, preferably in an educational or professional setting
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to handle sensitive information with discretion
• Proficiency in Microsoft Office and CRM or student information systems

Pay Details: $23.00 to $26.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_813275_3121547