Degreed Customer Service Representative

Degreed Customer Service Representative

LHH Recruitment Solutions is working with a company near Tempe. This organization is in search of a full time customer service representative. This is fully onsite, either Monday-Friday or Tuesday-Saturday 9am-6pm. The hourly rate is up to $26/hr.

This role requires a Bachelor's degree and is ideal for someone who thrives in a fast-paced, high-volume environment.

The Customer Service Representative will handle a large volume of inbound phone calls and emails from customers regarding various programs and services, billing inquiries, financial questions, and account-related matters. This individual must be confident, organized, and capable of providing exceptional customer support while maintaining accuracy and efficiency.

Key Responsibilities

• Manage a high volume of inbound calls and email communications daily
• Respond to customer inquiries regarding programs, services, billing, and financial matters
• Research and resolve account discrepancies and customer concerns
• Process account updates, documentation, and internal system entries accurately
• Work within customer accounts to ensure timely follow-up and resolution
• Provide clear, professional communication while maintaining a high level of customer satisfaction
• Collaborate with internal departments to resolve escalated or complex issues
• Maintain detailed documentation of all customer interactions

Qualifications

• Bachelor's Degree required
• 2+ years of customer service experience preferred (high-volume call environment strongly preferred)
• Experience handling billing or financial inquiries is a plus
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Proficient in Microsoft Office and customer management systems
• Ability to remain professional and composed in a fast-paced environment

Pay Details: $24.00 to $26.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_813275_3117864