Customer Service Specialist

Customer Service Specialist

We are seeking a dependable and customer-focused Customer Service Specialist to handle a high volume of inbound and/or outbound calls. This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and consistently delivers excellent customer experiences.

Key Responsibilities

• Handle a high volume of inbound and/or outbound customer service calls daily
• Respond to customer inquiries regarding products, services, accounts, or orders
• Accurately document all customer interactions in internal systems
• Resolve customer issues efficiently while maintaining professionalism and empathy
• Escalate complex issues to appropriate departments when necessary
• Meet or exceed call volume, quality, and performance metrics
• Follow established scripts, procedures, and compliance guidelines
• Collaborate with team members and leadership to improve customer satisfaction

Qualifications

• 2+ years of customer service or call center experience in a high-volume environment
• Proven ability to manage heavy call queues while maintaining accuracy and professionalism
• Strong verbal communication and active listening skills
• Comfort using CRM systems and multiple software applications simultaneously
• Ability to remain calm, focused, and solutions-oriented under pressure
• Strong attention to detail and time management skills
• Reliable attendance and commitment to scheduled hours

Pay Details: $18.00 to $23.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply