Customer Service Representative (admissions Coordinator)

Customer Service Representative (Admissions Coordinator)

LHH Recruitment Solutions is partnering with a growing company in Phoenix, AZ that is looking for a Customer Service Representative to join the team! This is a full-time onsite position Monday through Friday with fun perks and benefits! Pay range is $19.00-$23.00 per hour depending on prior experience.

The Customer Service Representative (CSR) serves as a key liaison between students, families, and institutional departments. This role is ideal for professionals with prior experience in admissions or financial aid, offering a unique blend of customer service, compliance awareness, and student support. The CSR ensures a positive experience by guiding individuals through enrollment, financial aid, and academic processes.

Key Responsibilities

• Respond to inquiries related to admissions, enrollment, financial aid, and academic programs via phone, email, and in-person.
• Provide accurate information about application procedures, deadlines, eligibility criteria, and required documentation.
• Assist students in navigating online portals for admissions and financial aid applications.
• Troubleshoot issues related to student accounts, financial aid disbursements, and registration holds.
• Maintain detailed records in student information systems (e.g., Banner, PeopleSoft, Ellucian).
• Collaborate with admissions, registrar, and financial aid teams to resolve student concerns.
• Educate students on available scholarships, grants, and loan options.
• Support outreach efforts such as open houses, orientation events, and virtual info sessions.
• Ensure compliance with institutional policies when handling sensitive student data.

Qualifications

• High school diploma or GED required; Associate or Bachelor's degree in education, business, or related field highly preferred.
• 1+ years of experience in customer service, preferably in a college, university, or educational institution.
• Prior experience in admissions, financial aid, or student services is strongly preferred.
• Proficiency in Microsoft Office and student information systems.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced, student-centered environment.

If you meet the minimum requirements apply now! Pay Details: $19.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Military connected talent encouraged to apply

Ref: US_EN_27_813275_3099090