Customer Service Representative

Customer Service Representative

We are currently recruiting for a Customer Service Representative position in Greensboro, NC. This is a fully on-site role, hours are 7:30am-4:30pm. In this role, you will manage the overall customer account and inventory management efforts for key customer accounts and prospects. You are responsible for receiving and processing orders, inquiries and communications to and from specific customers. You must have strong communication skills, strong attention to detail, strong math skills and great follow up! We are looking for someone with at least 2 years of B2B Customer Service experience.

Responsibilities

• Manage 15 to 25 accounts.
• Responsible for taking orders, calculating cutting measurements in Excel, manage inventory, track part usage, coordinating with Management for ordering material and invoicing.
• Enter all work orders and provide weekly inventory reports to customers.
• Answer questions regarding scheduled deliveries and help resolve complaints on products supplied to achieve greatest possible customer satisfaction.
• Coordinate with production and traffic to ensure optimum lead-time and inventory levels.

Qualifications

• Bachelor's degree preferred. High school diploma/GED required.
• At least 2 years of experience in a B2B Customer Service role.
• Manufacturing experience required.
• Proficient in Excel.
• Excellent writing skills.
• Strong attention to detail.
• Strong mathematical skills - position requires mathematical set ups for all work orders and must be proficient with calculator and understand decimals and fractions.
• Strong customer service mentality.
• Thrive in a busy, fast-pace environment.

Pay Details: $22.00 to $23.00 per hour

Search managed by: Kristin Yates Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_813094_3121452