Customer Service Representative

Customer Service Representative Contract-to-hire

On behalf of LHH Recruitment Solutions

Pay: $52,000–$53,000 annually

Schedule: Full time, First shift, Monday–Friday, 8:00 AM–5:00 PM

Employment Type: Contract to hire

Overview: LHH Recruitment Solutions is partnering with one of our clients to hire a Customer Service Representative. This role supports service technicians and customers by managing service and sales orders, responding to inquiries, and delivering dependable, high-quality customer service. This position is based onsite in an office environment in the Cincinnati area.

Key Responsibilities:

• Respond promptly and professionally to phone calls and emails from customers and service technicians
• Provide accurate product and service information in alignment with company policies
• Recommend appropriate corrective services to resolve customer issues or concerns
• Maintain accurate customer files and documentation
• Enter and manage sales orders using OMS/WMS systems
• Assist customers in identifying correct part numbers
• Prepare and send quotes, order confirmations, and tracking information
• Follow up with customers regarding inquiries and order status
• Coordinate with internal departments to resolve customer issues efficiently

Minimum Qualifications:

• Ability to read and interpret safety rules, operating instructions, and procedural documentation
• Ability to write routine reports and correspondence
• Strong verbal communication skills with the ability to clearly convey information to customers
• Previous experience using OMS or WMS platforms
• Proficiency in Microsoft Word, Outlook, and Excel
• Strong organizational skills with the ability to multitask
• Excellent written and verbal communication skills
• Strong problem-solving, critical thinking, and interpersonal skills
• Ability to work collaboratively with coworkers

Preferred Qualifications:

• Ability to read blueprints
• Experience working in a manufacturing environment

Education and Experience:

• Minimum of two years of customer service experience

Work Environment and Physical Requirements:

• Office-based environment with a generally quiet noise level
• Ability to remain stationary for approximately 50 percent of the workday
• Occasional lifting of up to 15 pounds
• Requires eye-hand coordination and manual dexterity to operate standard office equipment

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.