Customer Service Representative

Customer Service Representative

We are seeking a dedicated and professional Customer Service Representative to join our client's team in Roswell, GA. This role serves as the first point of contact for customers, providing exceptional service and support across multiple channels. The ideal candidate will be detail-oriented, proactive, and passionate about delivering outstanding customer experiences.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
• Assist with order processing, billing issues, and account updates.
• Coordinate service appointments and dispatch requests when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams (sales, operations, dispatch) to resolve issues efficiently.
• Escalate complex cases to appropriate departments while ensuring follow-up and resolution.
• Uphold compliance with company policies and industry regulations.
• Identify opportunities for upselling additional products or services when appropriate.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum 1–2 years of customer service experience (call center or office environment).
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude and commitment to delivering exceptional customer service.

Pay Details: $20.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_814387_3110526