Customer Service Representative (bilingual)

BILINGUAL CSR

LHH is seeking a BILINGUAL CSR for a direct hire position in Katy/Cypress, TX.

Position: BILINGUAL CSR

Type: direct hire

Location: HYBRID SCHEDULE (77449 zip code)

Pay Range: $19-20/hr DOE

Work Schedule: M-F, 8-5

SUMMARY:

The Customer Services Representative (CSR) works closely with customers as a first line of contact for billings and service inquiries.

Customer Service Representatives serve as the voice of The Company and are an integral part of our mission to ensure customer satisfaction. This critical role requires strong communications skills and an ability to work directly with customers by phone and email to provide exceptional customer service! Additional skills include the ability to quickly learn new business processes, as well as, billings and service tracking tools.

DUTIES:

• Building and managing strong customer relationships and communication
• Determining the right course of action or escalation path for customer requests/issues
• Utilizing creative problem-solving skills to resolve functional problems
• Perform work on related projects

QUALIFICATIONS:

• High school diploma
• MUST BE fully bilingual in English & Spanish (read, write and speak)

SKILLS:

• Proficient computer skills with demonstrated experience with Microsoft Office Suite
• Strong customer management skills
• Excellent organizational and time management skills
• Excellent communication skills with proven ability to 'listen' and empathize with the customer
• Excellent problem-solving skills and high degree of patience

EXPERIENCE:

• At least 1 year of Customer Service or related experience
• Experience in a customer service position at an energy company or utility is desirable

Pay Details: $39,520.00 to $40,705.00 per year

Search managed by: Nicole Vassiliades Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, San Francisco Fair Chance Ordinance.

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Military connected talent encouraged to apply

Ref: US_EN_27_813166_3098789