Customer Service Representative (dispatcher)

Customer Service Representative (Dispatcher)

$ 24 - $ 26 / Hour

Tempe, Arizona

Customer Service & Support

Contract to hire

LHH Recruitment Solutions is partnering with a growing company in Tempe, AZ that is looking for a Customer Service Dispatcher to join the team! This is a full-time on-site position paying $24.00-$26.00 per hour depending on prior experience. The Dispatcher serves as the central communication point between customers and field service teams.

Job Description:

• Answer high-volume inbound calls and respond to customer inquiries via phone, email, live chat.
• Intake and process service orders using CRM or dispatch software.
• Schedule and dispatch service technicians or delivery drivers based on availability, location, and urgency.
• Heavy data entry of work order from intake to dispatch.
• Review and schedule routes for technicians.
• Provide customer service to clients seeking assistance.
• Verify customer account information for processing.
• Review warranty information with customer.
• Generate and manage delivery tickets, invoices, and other shipping documents.
• Maintain accurate customer records and update databases with contact and service details.
• Perform outbound follow-ups on unsold estimates, recurring service events, and customer satisfaction checks.
• Adhere to safety standards and company protocols at all times.

Qualifications:

• High School Diploma or GED required; Associate's degree preferred.
• 2+ years of experience in customer service or dispatching, preferably in HVAC, plumbing, concrete, or logistics industries.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite and dispatching software.
• Bilingual (Spanish) preferred but not required.
• Ability to read maps and understand geographic service areas.

If you are interested and meet the minimum requirements apply now!

Pay Details: $24.00 to $26.00 per hour

Search managed by: Morgan Ross

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_813275_3117877