Customer Service Manager

Customer Service Manager

Seeking a Customer Service Manager for our client in North Hills, CA. See details below and apply for this amazing opportunity

Position: Customer Service Manager (onsite)

Type of position: Permanent

Location: North Hills

Schedule: Monday-Friday

Pay: $85k annually

Summary: This role provides senior-level oversight of sales administration operations, supporting high service standards and consistent revenue performance. The position plays a key role in ensuring effective customer engagement, accurate order management, and strong cross-functional coordination.

Team & Resource Management

• Lead and support a team of sales administration professionals

• Balance workload and capacity to meet operational demands

• Oversee hiring, onboarding, training, and performance development

• Establish priorities and support team effectiveness during high-impact or urgent situations

• Promote collaboration and alignment with organizational leadership principles

Sales Administration & Customer Support

• Oversee order lifecycle activities including quotations, order acknowledgments, approvals, invoicing, and warranty support

• Ensure timely and accurate processing of customer requests

• Provide responsive customer support and facilitate internal coordination when needed

• Address sales administration-related claims and inquiries

Process, Systems & Performance

• Ensure accurate data maintenance across internal systems and customer portals

• Monitor performance through KPIs and reporting

• Support adherence to standardized processes and tools while identifying improvement opportunities

• Contribute to continuous improvement initiatives aligned with front-office performance goals

• Ensure awareness and application of applicable commercial terms and conditions

Business & Customer Outcomes

• Support responsiveness in quoting, order management, and issue resolution

• Contribute to customer satisfaction and commercial efficiency

• Ensure team compliance with company policies, procedures, and applicable regulations

Qualifications

Skills & Knowledge

• Strong customer-focused mindset

• Self-directed with a strong sense of accountability

• Proficiency with business systems, ERP/MRP platforms, and Microsoft Office tools

• Demonstrated people management capability

Core Competencies

• Leadership and decision-making

• Problem-solving and organization

• Clear communication and integrity

Education & Experience

• Bachelor's degree preferred

• Minimum 5 years of customer service and management experience

Communication

• Strong verbal and written communication skills

• Comfortable presenting information to internal and external stakeholders