Customer Service Associate (business To Business)

Customer Service Associate (Business to Business)

LHH Recruitment Solutions is looking for an experienced B2B Customer Service Associate (Account Manager) for a growing client in the Sharonville area. The Customer Service Associate supports customers by managing order processing, account inquiries, and ongoing service needs in a fast-paced, business-to-business environment. This role serves as a key point of contact for customers and works closely with internal teams to ensure accurate and timely fulfillment. This position is direct hire and will pay between $22 and $25.50/hr.

Responsibilities

• Responded to inbound customer inquiries via phone and email regarding orders, products, pricing, and availability
• Processed customer orders, returns, and replacements with a high level of accuracy
• Entered and maintained customer orders and account data in internal systems
• Coordinated with operations, shipping, and internal support teams to resolve order or delivery issues
• Provided product and part support to customers and assisted with basic troubleshooting inquiries
• Followed up on open orders, backorders, and customer requests to ensure timely resolution
• Maintained strong customer relationships through professional and responsive communication
• Assisted with administrative tasks including documentation, order tracking, and reporting

Qualifications

• 2+ years of customer service experience in a business-to-business or manufacturing environment
• Strong communication skills with the ability to interact professionally with customers and internal teams
• Experience processing orders and working within an ERP or order management system
• Strong attention to detail and ability to manage multiple priorities
• Proficient with Microsoft Office, including Outlook and Excel
• Ability to work independently while also contributing to a collaborative team environment

If you are interested in learning more, please apply now.

Pay Details: $22.00 to $25.50 per hour

Search managed by: Christopher Riley

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_814340_3121260